Overview
We strongly support your right to privacy when using our products.
Our privacy policy is simple: your data is none of our business. We make money by selling software and services, not by mining your personal information.
To the extent that our products and websites can provide their functionality without doing so, we prefer to avoid collecting data from you.
In the cases where we do collect data, we try to be clear about why we’re collecting it, collect as little as we need, tell you how long we keep it, delete it when we no longer need it, and give you the ability to opt out of collection whenever possible.
We use modern security measures to protect collected data, and limit access to only those employees who require access to perform their jobs. We may be legally required to disclose collected data to law enforcement or government agencies in some situations.
Website Purchases
If you purchase a product directly from eqtest.net, we collect your:
- Name
- Billing address (if needed)
- Email address
The purpose of collecting this information is to deliver your product and identify you in the future as the subscriber of the service. We may need to verify your identity if, for example:
- you contact us for support
- you request a receipt or invoice
- you request a refund
Because addresses, both real-world and electronic, tend to change over time, having more than one piece of identifying information helps ensure we can find a record of your purchase should you need help later.
We do not sell or otherwise disclose this information to third-parties, except as required to complete your transaction. For example, we send it to our credit card processor once at the time of purchase in order to authorize the transaction.
We do not collect or store your credit card’s number, expiration date, or CVV code. When you purchase from our website, your credit card details are routed directly from your web browser to our credit card processor, and are not stored on any EQTest.net-owned server even temporarily.
You may update your personal information with us at any time by emailing [email protected] or through your account profile.
We retain the personal information related to your purchase indefinitely to facilitate support interactions, unless you ask us to remove it. To request removal of your personal information related to a purchase, contact [email protected]. If you do this, be sure to keep a copy of any purchased app serial numbers, as we will no longer be able to look them up once we have removed your identifying information from our system.
Support Interactions
When handling support requests from you, we collect:
- your email address (or Twitter handle, if you contact us via Twitter)
- any other metadata which may be contained in the email header
- any information you provide voluntarily (such as crash logs or other diagnostics)
This information is collected solely to help resolve your support inquiry. We retain support emails indefinitely in order to:
- have context from previous interactions which may help us answer your future questions more quickly and accurately
- identify broad trends in support requests, which may help us identify and solve problems with our products
If you would like to remove support emails you have sent, contact [email protected].
Usage Analytics
Some of our products may, by default, collect information about the way you use them. In the case of our software and services, this data is anonymized before it is sent to us, and cannot be used to personally identify you.
To be clear, we do not track individual user behavior in our products. We do not receive information from your device’s displays, cameras, or microphones.
Email List
You may be given a one-time opportunity to sign up for our email newsletter the first time you open one of our apps. If you decline, no data will be sent. If you accept, the email address you provide will be added to the EQTest.net mailing list.
Our email lists are low volume (only a few messages per year is typical) and is generally limited to announcements of important product updates, billing confirmations or significant new product releases.
We do not sell or otherwise disclose any portion of our email list to third-parties, with the exception of the vendor that provides our mailing list services as necessary to distribute the emails.
If you join one of our email lists, we retain your email address until you ask to be removed. Instructions on how to unsubscribe are contained in all messages sent to the email list. You can also contact us directly at [email protected] to unsubscribe for the EQTest.net mailing list.
Logging
When you interact with our servers using a web browser, or indirectly by network requests sent on your behalf by our apps and products, some metadata about the request is logged. This metadata may include:
- your IP address (which can potentially reveal your approximate geographic location)
- the name of the resource requested
- the name and version number of the software making the request (may reveal information about your web browser, operating system, and their configuration)
- whether or not the request was successful
- current date and time
We generally don’t look at these logs unless a server is malfunctioning or appears to be getting accessed with malicious intent. We may look at the information in aggregate to see broad statistics such as how many times our apps have been downloaded, or from which source an unusually high amount of network traffic is arriving.
We retain server logs for two weeks.
Data Not Collected
Except as described above, and as required to perform the product’s core functionality at the user’s request, EQTest.net services do not send out any private information. This includes:
- Information from device sensors
- Your keyboard input
- Screen contents
- Network traffic
- Hostnames
- Usernames
- Passwords
- SSH / Encryption keys
- Contents of files you are working with
Opting Out
To opt out of certain types of data collection in one of our products:
Citizens of the EU may exercise their rights under the General Data Protection Regulation, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to [email protected].
Residents of California may exercise their rights under the California Consumer Privacy Act, such as the rights of access and erasure, by contacting us with their request. We recommend emailing the request to [email protected].
If your region has recently enacted a right-to-privacy law not yet listed here, we will honor it.
Questions and Feedback
Our privacy policies might change or be edited for clarity over time. Up-to-date information will always be available from this page.